1. Overview

This Refund Policy outlines the terms and conditions under which ARK TREE LLP ("Company," "we," "us," or "our") may provide refunds for our services. Please read this policy carefully before engaging our services.

2. Services Covered

This refund policy applies to the following services provided by ARK TREE LLP:

• Custom Software Development
• Web Development and Design
• CRM Implementation and Customization
• Cloud Services Setup and Migration
• IT Consulting Services
• Application Support and Maintenance
• Network Assessment Services

3. General Refund Terms

Due to the custom nature of our services and the resources invested in each project, refunds are generally NOT available once work has commenced. However, we understand that exceptional circumstances may arise, and we evaluate each situation individually.

4. Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Service Not Started: If we have not begun work on your project and you cancel within 48 hours of payment
• Technical Inability: If we determine that we cannot deliver the agreed-upon services due to technical limitations on our end
• Major Scope Change: If there is a mutual agreement that the project scope has changed significantly and continuation is not feasible
• Service Failure: If we fail to deliver services as per the agreed timeline without valid justification

5. Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• Change of mind after work has commenced
• Delays caused by client's failure to provide necessary information or resources
• Dissatisfaction with services that meet the agreed specifications
• Third-party service failures beyond our control
• Force majeure events
• Services already rendered or partially completed
• Domain registration, hosting, or third-party license fees

6. Refund Request Process

To request a refund, you must:

1. Submit a written request to [email protected] within 30 days of the issue
2. Include your project details, invoice number, and reason for the refund request
3. Provide any supporting documentation
4. Allow us to attempt to resolve the issue before processing a refund

7. Refund Processing Timeline

8. Refund Amount Calculation

If a refund is approved, the amount will be calculated as follows:

• Full Refund: Only if no work has been performed and cancellation is within 48 hours
• Partial Refund: Calculated based on the percentage of work completed
• Deductions: Any third-party costs, licenses, or non-recoverable expenses will be deducted

9. Payment Method

Approved refunds will be credited using the same payment method used for the original transaction unless otherwise agreed upon in writing.

10. Maintenance and Support Services

For ongoing maintenance and support contracts:

• Refunds are available for unused months if cancelled with 30 days notice
• No refunds for the current month of service
• Prorated refunds may be available for annual contracts

11. Dispute Resolution

If you disagree with our refund decision:

1. First, contact our customer service team for clarification
2. If unresolved, request escalation to management
3. As a last resort, disputes will be handled through arbitration in Coimbatore, Tamil Nadu, India

12. Special Considerations

• Government Projects: Subject to specific contract terms
• Enterprise Clients: May have custom refund terms in their service agreements
• Partnership Projects: Governed by partnership agreement terms

13. Contact Information

For refund requests or questions about this policy, please contact:

ARK TREE LLP
Refund Department
71/2 Unit A Second Floor,
Peace Haven Apartment,
Nanjundapuram,
Coimbatore Tamil Nadu 641036
India
Email: [email protected]
Phone: +91 93612 14319
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

14. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

15. Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.